FAQ

Answers

01. HOW DO I MAKE A PURCHASE?

Shopping with EDbyEllen.com is easy; just add selected items to your shopping bag, then click the “Shopping Bag” icon at the top right-hand corner of your browser window. To add items to your shopping bag:

  • Click the desired item and select the applicable size and quantity from the dropdown menu.
  • Click the “Add to Bag” button.
  • Click on the “Shopping Bag” icon at the upper right-hand corner of the screen to view the items in your bag.
  • To continue shopping, simply click the “X” in the upper right-hand corner of the box; to proceed to check out, click “Check Out”.

To check out:

  • Click the “Shopping Bag” icon at the top right-hand corner of your browser window. You will see the merchandise you have selected, including each item’s price and your subtotal. You will also have the option to edit, remove, or move items to your Wishlist.
  • Enter your zip code and any applicable Promotion Codes at the bottom of the screen and click “Apply”.
  • If you are making your purchase as a gift, check “Is this a Gift?” (located under the Promotion Codes box) so that item prices will not be shown on your packing slip.
  • To exit out of your shopping bag and continue browsing, click the “Continue Shopping” button at the upper left-hand corner of the screen. To continue checking out, click on “Check Out”.
  • Sign in, create an account, or choose to proceed as a guest—then follow the prompts to complete your purchase.

When your purchase is complete, you will receive an order confirmation email at the address you provided. Save this email for your records as it includes an order number that you can use to check the status of your purchase on your My Account page. If you have additional questions about how to make purchases on EDbyEllen.com, feel free to contact us via email at ContactUs@EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

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02. WHAT METHODS OF PAYMENT DOES EDBYELLEN.COM ACCEPT?

EDbyEllen.com currently accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. We are unable to accept checks, cash or money orders. Please see below for additional payment information.

  • In order for us to accept payment, your billing and credit card addresses must match.
  • EDbyEllen.com is not responsible for shipping issues due to typographical errors.
  • Immediately upon purchase, a preauthorization will be placed on your card for your order amount plus $1 to cover any additional taxes. Your card will not actually be charged until your order ships.
  • Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

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03. DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No—you do not need an account with EDbyEllen.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Wish list
  • Email updates: be the first to hear about product launches and exclusive events
  • Calendar of events and ideas

To create your account, simply click here To create your account, simply click here

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04. HOW DO I REDEEM A PROMOTIONAL CODE?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.

  • When beginning the checkout process, type the code into the “Promotion Code” box at the lower left-hand corner of your Shopping Bag and click on “Apply”.
  • Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Check Out”.

For further assistance, please contact us via email at ContactUs@EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.


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05. WHAT SIZE OF ED APPAREL SHOULD I WEAR?

Click here to see size chart and fit guide.


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06. WILL EDBYELLEN.COM CHARGE SALES TAX ON MY ORDER?

EDbyEllen.com is required to collect local sales tax in states where ED LLC has a physical presence. We currently collect sales tax for deliveries to the following states: NY, TN, and CA.


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07. CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed. However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at ContactUs@EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!


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08. DO YOU SHIP TO PO BOXES?

Yes; we are able to deliver to PO boxes, as well as APO/FPO addresses.


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09. HOW CAN I TRACK MY ORDER?

Tracking your order with EDbyEllen.com is easy! Simply go to the “Track Your Order” page where you will input your order number and email address to check the status of your order. If you are registered with EDbyEllen.com, you can also track your order through “My Account”.


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10. WHAT DO I DO IF MY SHIPMENT WAS INCOMPLETE OR IS LOST?

It is possible that your various items will arrive at different times. If it is still within the normal estimated delivery timeframe, then please wait until that timeframe is up – your package might still arrive. If your shipment is lost, please contact us via email at ContactUs@EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!


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11. WHAT IS THE CUT-OFF TIME FOR EXPRESS DELIVERY?

Orders for express delivery may be placed Monday through Thursday before 1 p.m. EST. Click here to learn more about our other shipping options. If you have further questions regarding express shipping, please contact us via email at ContactUs @EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!


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12. WHEN WILL MY ORDER ARRIVE AND HOW MUCH WILL SHIPPING COST?

You will be able to see an estimated arrival date for your order during the checkout process. For more information on delivery and to see shipping charges to your destination, please view our shipping information page.


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13. HOW DO I RETURN OR EXCHANGE MY ORDER?

EDbyEllen.com has provided a pre-paid return label with your order to make your return easy; simply follow the directions on your packing slip. Click here for more information on making returns and exchanges.


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14. I LOST MY RETURN LABEL; WHAT SHOULD I DO?

If you have lost your packing slip and pre-paid return label, please contact us at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. Or, you can simply ship back your returning item(s) via your preferred insured and traceable carrier to: (MAKE SURE TO INCLUDE YOUR ORDER NUMBER AND CONTACT INFO) EDbyEllen.com Attn: Returns Processing 4638 E. Shelby Dr. Memphis, TN 38118


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15. WHEN I MAKE A RETURN, WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.


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16. HOW LONG WILL IT TAKE FOR MY REFUND TO COME THROUGH?

Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account. See our Refunds section for more information.


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17. CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.


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18. CAN I HAVE MY ORDER SHIPPED TO ADDRESSES OUTSIDE THE UNITED STATES?

Unfortunately, at this time, EDbyEllen.com does not ship outside the 50 Unites States and the Territory of Puerto Rico. As we grow, we hope to be able to ship internationally. If you would like your country to be considered for international shipping, please send an email to ContactUs@EDbyEllen.com.


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19. HOW CAN I RETRIEVE A LOST PASSWORD?

To re-set a forgotten password simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.


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20. HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?

Sign up in the footer of the homepage to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.


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21. WHEN WILL CUSTOMER BE BILLED FOR MY ORDER?

Customers will be billed after the order ships from our fulfillment center.


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22. DOES THE PERSON PLACING THE ORDER HAVE TO BE THE CARDHOLDER?

Yes, for legal reasons, the person making any order, exchange or return must be the cardholder.


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23. WHERE DO I FIND OUT ABOUT THE ELLEN DEGENERES SHOW?

For information regarding the Ellen Show, please visit www.EllenTV.com.


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24. DO YOU HAVE A QUESTION WE DIDN’T ANSWER HERE?

We’re glad to offer our assistance. Contact us via email at ContactUs@EDbyEllen.com or by phone at 1-877-421-9073, Monday through Friday 9:00 A.M. – 6:00 P.M. CT, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We look forward to speaking with you!


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